Refund policy

EMX4Hire Refund Policy

Effective Date: 28/09/2024

At EMX4Hire, we are committed to providing you with an exceptional dirt bike rental experience. If you need to request a refund, please review our policy below.

1. Eligibility for Refunds

• Refund requests must be made at least 1 day before the scheduled rental date.
• To be eligible for a refund, you must provide proof of your reservation (confirmation email or booking number).
• Cancellations made within 1 day of the rental date may not be eligible for a refund.

2. Requesting a Refund

To request a refund, please contact our customer service team at [insert contact email or phone number]. Include your booking number and the reason for your request.

3. Refund Processing

• Refund requests will be processed within 5-10 business days after approval.
• Refunds will be issued to the original payment method used for the reservation.

4. Exceptions

• Any rentals that have already started are not eligible for a refund.
• In the case of adverse weather conditions or other emergencies that prevent the rental, we will work with you to reschedule or issue a refund at our discretion.

5. Contact Us

If you have any questions or concerns about our refund policy, please reach out to us at bookings@emx4hire.com.au or 0456253268. We’re here to assist you!

Thank you for choosing EMX4Hire for your dirt bike rental needs!